- WSQ Accredited
- PCWE Certification
Effective employee communication goes beyond interpersonal skills and must be managed in line with Singapore employment laws and fair employment practices. Learn how to apply frameworks such as TAFEP guidelines and work with tripartite partners to handle employee issues professionally, ensure compliance, and minimise workplace risks. If you are managing employees, handling workplace issues, or supporting HR functions, this course is for you.
DURATION
2 Days
Mode of Training
Hands-on In-person Training
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What you’ll learn
Key Highlights
- Hands-on investigative techniques to resolve workplace issues such as discrimination, harassment, dismissal, and salary disputes
- Proven negotiation models including Win-Win, BATNA, and Fisher and Ury’s Principled Negotiation strategy
- Practical guidance on Singapore’s Employment Act, tripartite framework
- Guidance on designing a structured Grievance Handling Policy using TAFEP’s PACT framework
- Real-world case studies covering common workplace scenarios
- Strategies to strengthen workplace harmony through fair practices, flexible work, and age-friendly initiatives
Hands-on investigative techniques to resolve workplace issues such as discrimination, harassment, dismissal, and salary disputes
Proven negotiation models including Win-Win, BATNA, and Fisher and Ury’s Principled Negotiation strategy
Practical guidance on Singapore’s Employment Act, tripartite framework
Guidance on designing a structured Grievance Handling Policy using TAFEP’s PACT framework
Real-world case studies covering common workplace scenarios
Strategies to strengthen workplace harmony through fair practices, flexible work, and age-friendly initiatives
Singapore Workforce Skills Qualifications (WSQ)
Curriculum & Learning Units
Learning Unit 1: Identifying and Investigating Employee Relationship Issues
- Identify potential employee relationship issues using investigative and analytical techniques.
- Liaise with relevant parties to assess the validity and credibility of claims.
- Understand the role of tripartite partners in resolving employee grievances and disputes.
Hands-on Activity: Practise handling workplace complaints fairly by applying investigative steps to gather evidence, conduct interviews and verify claims across real workplace scenarios.
Learning Unit 2: Developing and Implementing Effective Solutions
- Apply structured approaches to oversee and resolve employee relationship issues.
- Develop solutions aligned with organisational policies and workplace practices.
- Manage conflicts, grievances, and disputes in a fair and consistent manner.
Hands-on Activity: Build a grievance handling system by drafting key policy sections on procedures, documentation, communication or staff training.
Learning Unit 3: Negotiating and Resolving Employee Conflicts
- Facilitate negotiation and conflict resolution discussions to achieve mutually agreeable outcomes.
- Implement agreed resolutions and ensure effective follow-through.
- Review documentation and outcomes to evaluate the effectiveness of conflict resolution strategies.
Hands-on Activity: Practise applying suitable negotiation approaches to resolve workplace scenarios such as resource requests, salary discussions, training needs or team conflicts.
Learning Unit 4: Strengthening Employee Relationships
- Develop and recommend programmes and initiatives to improve employee relationships.
- Apply industry best practices to build a more positive and collaborative workplace environment.
Competency Assessment
& Certification
Nationally-Recognised Certification
Candidates will be awarded a Statement of Attainment under Singapore Workforce Skills Qualification (WSQ) and a Certificate of Completion by Skills Development Academy upon completion of the course with at least 75% attendance and demonstration of competency in the WSQ-mandated written and practical assessments.
Effective Employee Communication Strategies
Select Date
- Available
- Selling Fast
- Full Enrollment
Course Time Info appears after date selection
Entry Requirements:
- Aged 18 and above
- Have basic computer literacy Level 2
- Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and minimum 2 years of working experience;
- Have an English language proficiency equivalent of higher of any of the following – GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5 / TOEFL (internet based total) 46-59.
Professional Competency &Workplace Excellence
(P.C.W.E)
Module 1:
2 Days WSQ Course
2 Days WSQ Course
Module 2 & 3:
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Learners
Real stories and experiences shared by learners about their learning journey with us.
Start Your Upskilling Journey With SDA
Classes
Conducted Daily
Three Training Centres,
Fully Sheltered From MRT
- Lifelong Learning Institute
- Central Plaza
- Woods Square (Tower 2)
175+ Government-Licensed, & Passionate Trainers
Full Suite Of Materials & Learning Resources
- Laptops & equipment loan
- Printed course materials
- Catered meals & refreshments
Localised & Up-To-Date Course Syllabus
300+ Local Employees
Supporting Your Journey
Classes Conducted Daily
Three Training Centres,
Fully Sheltered From MRT
- Lifelong Learning Institute
- Central Plaza
- Woods Square (Tower 2)
175+ Government-Licensed, & Passionate Trainers
Full Suite Of Materials & Learning Resources
- Laptops & equipment loan
- Printed course materials
- Catered meals & refreshments
Localised & Up-To-Date Course Syllabus
300+ Local Employees
Supporting Your Journey
Enquiry Form
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Send us your enquiry to find out more about our course curriculum, schedules and available subsidies. Our team will be in touch with you to help you take the next step.
